International Support for IQOS and VEEV
VEEV and IQOS International support is available for smoke-free devices registered with our International Assistance service. Get in touch with our customer support team working across 65 countries around the world.
Register your IQOS or VEEV device for international support
Accidental damage cover
If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid replacement
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.
Personalised support
Our dedicated customer care team is here 7 days a week for you.
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
これらの製品はリスクがないわけではなく、中毒性のあるニコチンを提供します。大人のみのご利用.
이러한 제품은 위험이 없으며 중독성이 있는 니코틴을 제공합니다. 성인 전용.
هذه المنتجات ليست خالية من المخاطر وتوفر النيكوتين الذي يسبب الإدمان. للاستخدام فقط من قبلالبالغين
These products are not risk-free and are addictive. For adult use only.
Do you need international assistance?
International support
Do you need international assistance?
Can't find what you are looking for or are having issues with any of our products? IQOS Customer Support is here for all your questions.
If you have connection limitations*
+ 800 2559 2559* Fees and charges may apply, please consult your operator.
Do you need international assistance?
Can't find what you are looking for or are having issues with any of our products? IQOS Customer Support is here for all your questions.
If you have connection limitations*
+ 800 2559 2559* Fees and charges may apply, please consult your operator.
Do you need international assistance?
Get support 7 days a week from our dedicated team.